PRIVACY POLICY

ECOTRADE LLC respects your privacy and is committed to protecting your personal and business information. This Privacy Policy outlines how we collect, use, store, and safeguard your data when you visit our website or use our services. By accessing or using the services provided by ECOTRADE LLC, you agree to the terms and conditions of this Privacy Policy.

INFORMATION WE COLLECT

We may collect the following types of information:

Personal Information: This includes your name, business name, email address, phone number, and other personal data you provide when filling out forms on our website, subscribing to our newsletter, or requesting a quote.
Business Information: Information related to your business activities, such as product preferences, transaction history, and details regarding services you request from ECOTRADE LLC.
Usage Data: Information about how you use our website, such as IP addresses, browser types, referral sources, pages viewed, and interactions with the website. This data helps us improve the user experience and optimize our services.
Payment Information: For transactions, we may collect payment details such as credit card or bank account information, but these details are processed through secure third-party payment gateways and are not stored on our servers.

HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

Provide Services: To deliver the products and services you request, including procurement, distribution, and logistics solutions.
Customer Support: To respond to inquiries, provide technical support, and address customer service issues.
Communications: To send you important updates, offers, and promotional materials regarding our services. You can opt out of marketing communications at any time by following the unsubscribe instructions in our emails.
Improve Our Website: To analyze how visitors interact with our website and improve the user experience, such as by customizing the content and layout.
Legal Compliance: To comply with legal obligations, enforce agreements, or protect our rights, customers, and assets.

HOW WE PROTECT YOUR DATA

We take the security of your personal and business information seriously and implement appropriate physical, electronic, and administrative measures to safeguard your data. This includes:

Encryption: We use SSL (Secure Socket Layer) encryption technology to protect sensitive data during transmission.
Access Control: Only authorised personnel have access to personal data, and access is strictly controlled.
Data Retention: We retain your data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law.

SHARING YOUR INFORMATION

ECOTRADE LLC does not sell or rent your personal or business information to third parties. However, we may share your information in the following cases:

Service Providers: We may share your data with trusted third-party vendors and service providers who assist in operating our website or delivering our services, such as payment processors and logistics partners.
Legal Requirements: We may disclose your data to comply with legal obligations, court orders, or government requests.
Business Transfers: If ECOTRADE LLC undergoes a business transaction such as a merger or acquisition, your data may be transferred to the new entity.

COOKIES AND TRACKING

We use cookies and similar tracking technologies to improve your experience on our website. Cookies are small files stored on your device that help us remember your preferences and provide personalised content.

You can control the use of cookies through your browser settings, but please note that disabling cookies may affect the functionality of our website.

THIRD PARTY LINKS

Our website may contain links to third-party websites that are not operated by ECOTRADE LLC. We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

CHANGES TO PRIVACY POLICY

ECOTRADE LLC may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page with the revised effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.